Receptionist

Job description

In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Responsibilities may include but are not limited to:

• Provide transactional support to HR functions such as employee database management, query management and policy advisory support, HR documentation production, contacting candidates for offers, interviews, assignment details, and initiating the process of Background and Drug Test screening.
• Execute low complexity transactions as per prescribed guidelines and timelines such as verifying documents, analysis of data, responding to complaints/queries via email, interacting with vendors for order management depending on the process to meet SLA's.
• Execute client transactions i.e. attend to transactions, verify basic information and close customer query/issue as per defined SOP/parameters prescribed
• Handle individual cases that need re-work to ensure C-Sat from the end-user.
• Share experiences to facilitate the capture of tacit knowledge.
• Deliver on the new processes/approaches to meet client/internal goals
• Support Team Lead with updating records, training and process changes
• Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout
• Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
• Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

Qualifications

Basic

• High School Diploma or GED Equivalent
• At least 1 year of experience to the job description

Preferred

• Previous HR or administrative experience
• Strong analytical and organizational skills with great attention to detail
• Ability to grasp concepts quickly
• Ability to handle confidential information
• Flexibility to adapt to frequently changing processes and procedures
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software product
• Customer focused interpersonal skills
• Ability to multitask and prioritize issues
• Communication Skills