Technical Service Specialist- Specialty Chemicals

Job description

Summary

The Technical Service Specialist (TSS) position is a support function for the Technical Sales Manager (TSM). The TSS's primary function is to provide in-depth service to key customers. This allows the TSM to have time to generate new business within his customers and new prospects.

The TSS needs to be able to understand or quickly learn the industrial markets we serve and the type of chemical processes Chemetall provides. The TSS should have good chemical and mechanical knowledge and skills to fulfill the job responsibilities.

The TSM will be responsible for the daily schedule and duties of the TSS so there will be a managed directive for servicing our accounts. The TSM & TSS work both independent of each other and as a team. The TSS will keep the TSM informed of all activities. The TSS will be attached to one territory, but may, on occasion, be asked to support other territories. When appropriate, the Regional Sales Director will coordinate this shared use of the TSS.

Responsibilities:

1. Set up each account with the proper process instructions for the chemical process supplied by Chemetall.

2. Establish, if possible, a method of measurable performance standards based on the results that the process is meant to provide the customer.

3. Provide a scheduled in-depth service, for the assigned accounts, to insure the Chemetall Processes are being managed within the parameters outlined in the process instruction provided. Insure that the process is checked both chemically and mechanically.

4. Communicate, with a written service report, the results of the service call to all those responsible for the buying, using (production, quality, maintenance, engineering, etc.) and waste management, related to chemical processes, as identified by the TSM. Include the TSM and Chemetall Division Management in all of your communications.

5. The service function includes training of plant personnel, startup of new processes, troubleshooting problems, coordination of test work being done for the plant and participating in plant functions, such as system cleanup, Team Audit Meetings and process analysis.

6. The TSS should develop information regarding the plants organizational structure, survey of processes we could potentially provide and competition in the plant processes or as a threat to our business. Communicate and update this information in writing.

7. Develop a working relationship with as many contacts in the plant as possible. This will help identify potential needs of the plant for future opportunities.

8. The TSS should look for opportunities to add business whenever possible. An add-on product and equipment recommendation is a natural function of our technical service to the plant. This needs to be done in concert with the account manager.

The ultimate responsibility for the TSS rests with the TSM with input from the appropriate Regional Sales Director.

Qualifications:

· Preferably a BS degree in Engineering or Sciences. Other degrees will be considered based on experience, aptitude and a desire to learn

· 2-5 years manufacturing industry experience-Mechanical troubleshooting of pumps and processes

· Demonstrate excellent written and verbal communication skills

· Ability to work independently and as a team

· Ability to develop relationships and build rapport with customer contacts

Job Type: Full-time

Experience:

• manufacturing: 2 years (Required)

Education:

• Bachelor's (Required)