Case Manager/Support Broker-Remote in Dane County

JOB SUMMARY

Support brokers coordinate the day-to-day implementation of contract requirements within the state's Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contracts as well as ensuring company best practices are followed and upheld. This is a work from home position with some travel required in the Wisconsin area.

JOB DUTIES

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelines
• Create care plans based on the clients' needs, train clients on services provided, audit services, and report findings to the contracted entity
• Assist clients with plan/budget development, submissions, and revisions
• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortable with public speaking
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Lead, supervise, and complete special projects including
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including the development of the service/support plan and budget
• Orient and educate clients on current program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements, as required by the program rules
• Conduct necessary client assessments and contacts
• Maintain timely and proper documentation in Customer Relationship Management (CRM) database
• Compile information for internal or external auditors
• Other duties as assigned

QUALIFICATIONS

• Degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred, but not required.
• Combination of education and experience
• Experience with individuals with disabilities preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
• If remote, employee must provide their own reliable Internet service