Head of After Sales Services (m/f/d) Winder Business

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Job description

Rieter is the world's leading supplier of systems for short-staple fiber spinning. Based in Winterthur (Switzerland), the company develops and manufactures machinery, systems, and components used to convert natural and man-made fibers and their blends into yarns. Rieter is the only supplier worldwide to cover both spinning preparation processes and all four end spinning processes currently established on the market. Furthermore, Rieter is a leader in the field of precision winding machines. With 15 manufacturing locations in ten countries, the company employs a global workforce of some 4,400, about 20% of whom are based in Switzerland.

You have strength, are versatile, service- and goal-oriented? You like to work in a team, are curious and always find innovative ways to reach your goals? Then you fit perfectly into our team and can strengthen our business as

Head of After Sales Services (m/f/d) Winder Business

Are you a proactive, service-oriented personality with a passion to lead multicultural teams? In this challenging and very diversified function, you take responsibility for the After Sales Services of our Winder Business and ensure the following activities:

This Is Your Job

• Ensure strategic alignment of the local Field Service department with the global Field Service goals and strategy
• Guarantee continuity and quality of local Field Service operations
• Build and maintain good customer relations
• Keep profit & loss of local Field Service department within target range
• Monitor and improve local service delivery and processes
• Plan and monitor budget, compensation management of local Field Service department
• Do local workforce planning and work hand in hand with local HR on personnel issues
• Manage effective recruitment and retention of local Field Service staff, continuity in succession planning
• Conduct appraisal discussions and drive personnel development
• Monitor the quality of customer relations and customer satisfaction
• Maintain relations with relevant local trade networks for know-how exchange
• Discuss local business trends influencing Field Service operations with superiors
• Participate in meetings, e.g., Customer Complains, Task Force, Release, Service Leaders, etc.
• Conduct annual service meetings
• Do courtesy visits to major customers/projects

Your Qualifications

• 5+ years' work experience in a Service organization
• Minimum 3 years' experience leading multinational teams
• Master's degree in engineering, preferably with further education in business administration, or similar background
• Knowledge of Rieter product portfolio and spinning mill design
• Understand textile technology issues and impact on Services
• Basic user knowledge of ICT Tools
• Know-how in electronics is a plus

Your Perspectives

• An international working environment with long tradition
• A versatile activity in a future-oriented environment with a lot of self-responsibility
• Good development opportunities and fair employment conditions
• A motivated team with mutual respect and good cooperation

Job ID: na
Business: After Sales
Country: Germany
Company: Rieter
Functional Area: After Sales & Services
Entry Level: Manager
Contract Type: Unlimited
Location: Übach-Palenberg

Nevenka Apollonio
Global HR Business Partner

Maschinenfabrik Rieter AG
Klosterstrasse 20
8406 Winterthur

Are you interested? If you recognize yourself in this profile and you would like to be part of a successful team, we look forward to meeting you soon. Please send us your complete application documents online .