Hardware Implementer

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Job description

Centrality has an exciting opportunity for a Hardware Implementer to join our experienced team.

As a Cloud-first company and a Microsoft Gold Partner, we fully embrace the cloud and are recognised leaders in helping companies transform and innovate. With a wealth of knowledge and experience, we help organisations with the successful deployment of the right technology to unlock their potential. Our friendly team of Microsoft Experts go that extra mile to ensure the success of their clients.

This role is summarized as the provision of lifecycle management services to customers encompassing quotation, ordering, building, configure/staging, on site installation and diagnosing of hardware devices. It will be based at our Head Office in Bedfordshire, SG17 5NQ.

Hardware Implementer Responsibilities:

Source product quotations from suppliers in response to customer requests
Provide customer quotations and engage with end users regarding product availability.
Order equipment following company processes.
Manage the goods in process
Assemble hardware & install software to a specification based on a bill of materials or build documentation.
Visit client sites to install full communication cabinets and PC equipment.
Run diagnostics and fault-finding activities
Basic troubleshooting & resolution of typical hardware and software issues.
Quality check other engineers work.
Ensure that all documentation is recorded accurately & stored in line with company policies.
Implement & maintain gold build/item standards and build documentation an ensure flawless end user experience.
Ensure the working environment meets Health & Safety standards and remains presentable and tidy.
Work to company quality standards and best practice recommendations.
Hardware Implementer Requirements:

Valid driving license
Willingness to travel to customer sites
Role will require travel across UK and may require overnight stays
100% Process Adherence to ensure customer hardware is managed and supportable by the Service Desk.
Order processing completed within SLA time frames.
Customer Satisfaction
Technical Skills & Certification (Self-development)
Prior experience of working within a fast-paced client focussed delivery environment
Attentive with excellent written and verbal communication skills
Accuracy and attention to details
Problem-solving logic and evidence of strategic approaches to fault diagnosis
Lives the Centrality Values of Honesty, Expertise, Approachable, Results and Teamwork
Takes ownership and has a can-do attitude
Calm under pressure
Passionate about Service Excellence
Amiable and flexible team player
Please note that due to the requirements of some of our clients, a Basic DBS check is required for the successful candidate.

Please note the job may close early once adequate applications are received.

About Centrality:

Founded in 1996 by the current Chairman, Centrality has prided itself in growing through reputation for service excellence and commitment to delivering precisely the solutions its clients needed rather selling technology just for technology's sake.

As a Cloud-first company and a Microsoft Gold Partner, we fully embrace the cloud and are recognised leaders in helping companies transform and innovate. With a wealth of knowledge and experience, we help organisations with the successful deployment of the right technology to unlock their potential. Our friendly team of Microsoft Experts go that extra mile to ensure the success of their clients.

Location: Meppershall, Bedfordshire
Contract Type: Permanent
Hours: Full time, 40 hours a week
Salary: £23,000 per year
Benefits: 25 days holiday a year Company bonus scheme Personal pension scheme Cycle to work scheme Death in service scheme Commitment to training & development Flexible working arrangements (subject to role) Free onsite refreshments, healthy snacks and a tuck shop. Monthly pizza and/or just eat vouchers a few times a year Support to undertake charity or voluntary work Two company parties a year to celebrate our success as a team Westfield Health cash plan, to help with dental, and optical care as well as 24-hour access to Doctor services Discounts at high street retailers through Westfield Rewards.

You may have experience of the following: Hardware Engineer, Field Service Engineer, Hardware Support Engineer, Hardware Support Specialist, Hardware Support Consultant, Electronics Field Service Engineer, Field Service Technician, MFP Field Service Engineer etc

Ref: (Apply online only)