Please scroll down, To apply

1st Line Support / 1st line Technician

hiring now

ExamWorksUK 19500.00 British Pound . GBP Per annum

2021-12-03 08:59:58

Job location Crewe, Cheshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

*Job description*

Examworks UK are looking for a 1ST Line Support / Technician to work in their IT Department.

*Your main responsibilities*

Conduct, via Helpdesk website, telephone and face to face, support with staff in 1st line situation to resolve any IT related problems that may arise.

Accurately maintain IT Helpdesk system, responsible for reports on trends, identifying common issues.

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

Installation and configuration of existing/potential IT hardware

Maintenance of the companies existing IT assets including but not limited to; desktop pc's, servers, printers and other networked hardware.

Delegate duties where appropriate to maximize the department efficiency and productivity.

Accurately maintain Asset Management system, this includes all Kindertons hardware assets, not just IT Departments. Identifying and planning the replacement of obsolete hardware.

To be constantly striving to improve the Service offered by the department to our internal customers.

*Additional information*

· Working hours - Monday Friday - 8.00am - 4.30pm or 9.00am to 5.30pm

· Discounts on hundreds of local retailers

· Discounts on entertainment and eating out

· 28 days Annual leave including Bank holidays

· Referral scheme

· Pension scheme

· Bike to work scheme

· Discounted Gym Membership

· Company events

'We are a disability confident employer'

IND2

Job Types: Full-time, Permanent

Salary: £19,500.00 per year

Benefits:
* Casual dress
* Company events
* Employee discount
* On-site parking
* Referral programme
* Store discounts
Schedule:
* Monday to Friday

Work remotely:
* No

Inform a friend!

Top