IT Service Desk Technician

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Job description

IT Service Desk Technician - Up to £27,500 per annum

Harvey Nash is proud to be recruiting for an exciting global client of ours in the Biotechnology industry. The role is a permanent IT Support position and has great opportunity for personal development due to a large global presence. Our client is big on development, and they are looking for a motivated individual who wants to hit the ground running as well as expanding on their skill set.

Reporting to the EMEA IT Service Desk Team Leader this entry level role is an excellent opportunity for someone seeking to gain experience in IT and the Service Desk within a people centric, fast moving global business.

Key Duties and Responsibilities:

• Priority duties will be to support software, hardware, and all meetings for Head Office colleagues both on and off-site.
• Provides on and off-site technical support to the organization's users of computer applications and hardware (PCs, tablets, printers etc.).
• Collaborates with network services, software systems engineering and/or application development to restore service and/or identify problems.
• There will also be an opportunity to travel to provide field support on a regular basis to the remote sites in the UK and sometimes EMEAR. You must be flexible and able to travel across the UK and EMEAR to support the business's needs.

Skills and Requirements:

• Priority duties will be to support software, hardware, and all meetings for Head Office colleagues both on and off-site. You will need to be flexible with hours to cover meetings that might be outside of the normal office hours.
• Be proficient in using and supporting all Office 365 applications, and able to provide general application and OS support and related fixes.
• Understand and utilize account management tools such as Exchange on-prem and online, and Active Directory on-prem and Azure administration.
• Have a good understanding and be able to undertake hardware fault diagnosis and repair for laptops, desktops, mobile devices, printers etc.
• Be able to provide both desk-side and remote support, talking users through instructions where necessary, and using screenshare services (TeamViewer, Teams etc.)

Please apply now or contact me directly for a confidential conversation:

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IT Service Desk Technician - Up to £27,500 per annum