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Customer Service Coordinator

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Hays

2021-12-03 07:42:52

Job location Dunfermline, Fife, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Permanent Customer Service Coordinator job in Dunfermline, Salary up to \u00A326,000

Your new company

Hays Office Support are recruiting for a Customer Service Coordinator on behalf of their exclusive client, an exciting forward thinking well known business based in Dunfermline. Salary is up to \u00A326,000 depending on experience

Your new role

The Customer Service Coordinator is responsible for the day to day management of administration within the commercial team relating to customer issues. This includes but is not limited too:

Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects
Receive and log the results of all telephone calls and emails from Customers
Ensure the preparation and issue of the weekly defects report
Liaise with all relevant staff required and plan accordingly to get defects fixed
Extensive diary management and planning
Route planning and logistics
Balance and co-ordinate schedules
Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process
Follow the complaints and escalated complaints procedure

What you'll need to succeed

This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers' expectations and help them with every step of their journey. You must be assertive, confident and positive with excellent I.T, planning and customer service skills. Ideally, you will be a graduate however, candidates with excellent administrative & customer service experience will also be considered.

What you'll get in return

You will work for an exciting company that offers an excellent salary package up to \u00A326,000, pension and the opportunity to make a real difference and be noticed.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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