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1st Line Support Engineer

hiring now

Handle Recruitment Limited

2021-12-03 08:54:35

salary: 28000.00 British Pound . GBP Annual

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Chris Bouroutzis

Job description

1st Line Support Engineer

We are working with a global entertainment business, currently looking to add a Support Engineer to their IT team in London. This is a great opportunity to work for a very established and exciting business in the entertainment sector.

The role:

  • Provide Service Desk support to all EU and APAC regions.
  • Provide support to incident management response across infrastructure and cybersecurity.
  • Function as the primary point of contact and coordinate activities with the engineering teams to

provide support.

  • Active Directory user account administration and machine object management.
  • Support Windows 10 and MacOS operating systems.
  • Support iOS, Android devices.
  • Configure and deploy Cisco handsets and softphones via call manager and provide media equipment support.
  • Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin team.

Requirements:

  • Microsoft Exchange, unified communications support and service.
  • Experience in supporting and troubleshooting Apple and Lenovo notebooks and desktops.
  • Excellent knowledge and troubleshooting experience with Microsoft Office 2016 (Outlook, Word, Excel & PowerPoint).
  • Experience in supporting HP colour printers and copiers, including installation, configuration, diagnosing failures and contacting HP support for repairs.
  • Experience with ITIL or Microsoft Operations Framework (MOF) processes.
  • Excellent analytical and problem-solving skills.

If your skill set matches the requirements, please email your CV to Chris Bouroutzis on (see below)

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.

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