1st Line Television Support

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Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

You will be responsible for providing first line support of Sky's TV Products & Content 24 hours a day, 7 days a week. Platform Control optimises the customer experience by managing faults and quickly restoring service in line with the company's commitment to provide 'content worth paying for'. This position is an excellent fit for a recent graduate looking to start a tech career in a brilliant media company.

What you'll do:

Shift Pattern - Days and Night (5 days on / 5 days off)

* To ensure effective operation of our diverse range of broadcast systems and the timely detection and resolution of faults in order to achieve the highest possible service availability for our customers. * Drive incident resolution and effectively manage communications to ensure everyone remains informed and reassured during incidents. * Perform a range of proactive checks that predict and prevent platform incidents * Quickly assimilate new services and ways of working to support continual change * Seek ways to improve processes and drive availability.

What you'll bring:

* Excellent organisational and communication skills * Experience interrogating monitoring systems * Strong troubleshooting skills * Ability to apply Known Fixes * Confident escalating Technical Issues * Strong reporting/logging skills

Team Overview

Group Product is the team behind the renowned Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design, we're proud that everyone's favourite Sky products are #MadeByUs

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place * A generous pension package * Private healthcare * Discounted mobile and broadband * Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to support you as much as we can with flexible shift patterns.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.