2nd/3rd Line Support Analyst, Application Support - Financial/Banking

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Job description

2nd/3rd Line Support Analyst, Application Support - Financial/Banking - Database DBA/Developer

An exciting and challenging role providing 2nd/3rd Line Support for numerous Financial Trading, Risk and Settlement Systems in a mixed Windows/Linux environment.

Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to Back End as opposed to passing it on and escalating to other teams.

Required Skills:

• Troubleshooting aptitude 2nd to none - someone who enjoys the technical challenge and finding resolutions to complex problems.
• Experience providing Application Support including installation/configuration, upgrading and troubleshooting both in person and remotely (via phone, e-mail, IM).
• Extensive experience of at least one Scripting Language - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash.
• In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server/Oracle.
• Strong background in Windows and Linux/Unix OS's including supporting numerous Applications on mixed Windows/Linux Server platforms.
• Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable.
• General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls
• Good understanding/operational experience of ITIL methodology with any certifications beneficial.
• Ability work well under pressure in a vibrant and busy environment.

Non Essential But Highly Desirable Skills:

• Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
• Linux/Unix System Administration - RedHat, Ubuntu, Solaris.
• Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport.
• Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.
• FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections.
• Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
• Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades

Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important.

Excellent Salary and Benefits to include:

• Inclusion in Personal and Company Bonus + Overtime
• 25 days holiday per year, increasing to 30 days.
• Pension
• Health Care, Health and Life Assurance
• Childcare Vouchers
• Season Ticket Loan
• Subsidised Gym Membership
• Cycle To Work Scheme

If you're an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.