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3rd Line Engineer/Project Engineer

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Hancock and Parsons Ltd

2021-12-03 09:03:00

salary: 60000.00 British Pound . GBP Annual

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: James McGrath

Job description

Working as part of the operational support team you will be responsible for dealing with technical support requests across our client base, liaising with other engineers and assisting with the maintenance of our clients' infrastructures. The role also offers opportunities to complete client facing project work both on site and remotely.

Key accountabilities include:

  • Providing e a technical escalation point for 1st/2nd line team members
  • Troubleshooting client support incidents, liaising with our clients over the phone, email, web-ex or on client site.
  • Working in conjunction with our consultants to deliver projects
  • Helping customers solve technical issues with their infrastructure (hardware and software)
  • Liaising directly with end users and client side IT personnel to resolve any problems
  • Using remote control tools and technologies to resolve issues as required
  • Documenting systems and procedures as implemented for and on behalf of our customers

There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect. Remuneration is given on top of base salary for all out of hours work.

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