Account Manager FM

Job description

Job Purpose: An Account Manager with building services experience to coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.

Key Accountabilities:

* To manage the client service delivery over a large single site, ensuring all available resources work in a collaborative manner

* To be accountable for the financial performance of the contract

* To develop meaningful and sustainable relationships with the Client and related Client organisation

* To ensure mobile & site-based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services

* To monitor and develop direct reports through training and regular reviews

* To deliver training and corporate briefings

* To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients

* To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary

* To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works

* To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system

* To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services

* To review the interface with third party suppliers and sub-contractors

* To drive successful contract negotiations and business improvement initiatives

* To manage any support functions as required to deliver a coherent service

* To maintain commercial understanding of the client contractual deliverables across all services

* To maintain and agree a clear business plan for the appointed contract

* To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration

* To review contract performance monthly with the account director and agree future plans

* To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams

* To ensure compliance with all statutory and company procedures across the stakeholder groups

* To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders

* To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery

* To regularly meet with the client to further understand their organisation and requirements

* To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.

Qualifications or Required Experience:

Previous account management experience within FM/M&E

P+L responsibilities

Team working experience

Must have the balanced ability to think clearly in extreme circumstances

Working knowledge of Microsoft Office, including Word and Outlook

Experience of using a CAFM system

Good experience and track record in working in Facilities Management

Good knowledge of building services and legislation

Professional qualifications and background