Application Support Analyst

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Job description

location:Fruit Towers - Londonteam:IT and Business Changeinnocent started with a simple mission: to make drinks that make it easy to do yourself some good. In 1999 we concocted a few smoothies in our kitchen and tested them on people at a music festival; today we're blending every type of fruit & veg under the sun and selling drinks right across Europe. We have great ambitions: to show the world that you can build a successful business that cares about more than just profit, and to leave things better than we find them. We're proud to call ourselves Europe's favourite little healthy drinks company, but we're still growing. And that means we need more brilliant people who share our ambition, to join in with the next, most exciting, part of our story.what you'll be doingNew drinks, new countries, new drinkers. Here at innocent we're going through an exciting period of growth with more people drinking our juices and smoothies in more places and countries than ever before.Do you get a kick from solving systems problems for people?Do you have a passion for learning how things work?Can you share your technical knowledge in a non-techy way? Then read on.We're looking for an Application Support Analyst to join our IT Application Support team providing technical support for all our users across the UK and the rest of the world. This is an exciting time to join The Technology Operations team within Innocent. We are currently transforming the systems and environments that we use, with a shift towards the Microsoft Azure Cloud and a new ERP system on the horizon (Dynamics 365). You will be responsible for supporting a wide range of systems, from software that helps our finance team keep track of millions of pounds worth of transactions to systems which need to be running 24x7 so customers can place orders, the systems which keep our lorries on the road delivering all those lovely drinks and everything in between.Working in a fast paced environment, your database, analytical and problem solving skills will be put to the test resolving issues across a wide range of data driven solutions across our business. You'll perform low level troubleshooting using your SQL skills and provide technical support for our core financial and supply chain processes, currently using Microsoft Dynamics GP working with our external MS Dynamics partner, SQL Server and SSIS. As part of resolving support queries, you will often need to recommend and implement data or bug fixes and will take responsibility for testing, change management, and preparing technical and user documentation and training.You'll also get involved in testing and deploying enhancements, service packs and version upgrades to our packaged and custom developed solutions. Working as part of a well established and experienced IT team, and reporting into one of our technical leads, you will have the opportunity to develop your technical skills as well as your business understanding.you'll haveThat's us, what about you? We're looking for someone with the following:solid understanding of databases and SQL gained from commercial experiencesomeone who gets a kick out of helping people to get the best from our systems and enjoys using their strong analysis and problem solving skills to get to the root cause of an issuethe ability to communicate with all kinds of people and interpret issues as they will be working with users from across the business to make their lives easierinquisitive with a willingness to get stuck in and learn all the systems used at innocentexcellent attention to detailhave had some exposure to Microsoft development languagesa keen interest in new technologiesyou'll getThe opportunity to work with an established team at an exciting time of expansion, with some great new technology.You'll also get the opportunity to work on various projects where you can broaden and grow your own development.As well as the standard stuff you get for turning up for work, we have some great clubs, a free breakfast and as many smoothies as you can shake a stick at.If you think you have everything we're looking for and more, then we'd love to hear from you. You'll need to get your skates on though, as applications close soon.Dolly Parton may have worked Nine to Five but you don't have to. We're open to a chat about flexible working. No promises, but we reckon that if it's good for you, then it's good for us.We're all about building a workplace for the future here at innocent, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.You'll help us to keep doing business the right way - keeping innocent an inclusive and inspiring place to work, using our B Corp status to inspire wider change, and reinforcing our culture of staying little as we grow big.No agencies please.