Change and Communications Lead

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Job description

WHAT YOU'LL DO
To realize our digital transformation, we need to transform our products, experiences, processes, technology, and how we operate. Delivering our clients unrivaled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.
To execute this transformation, we need a Change and Comms Lead with the experience and passion to help support the team responsible for Personal Productivity, BCG's team who manage a suite of products that enable personal productivity. This includes laptops, mobiles, Macs, Windows10 and Office add-ons. The team are also central to the digital enablement and evolution of personal productivity tools to support hybrid working.
The Change & Comms Lead will bring deep Change Management expertise and experience collaborating with technical delivery teams. You will work with a team of specialized experts deployed to squads to support the delivery of BCG's Personal Productivity products. You will partner with other Change Managers in the Change Management CoE to identify, use, and contribute to best practices and lessons learned. Responsibilities include:

• Develop and deliver Agile Change Management approaches for Personal Productivity and hybrid working products, focused on embedding the products into the business and realizing business benefits.
• Conduct Stakeholder Assessments, identifying key stakeholders and areas of focus; develop Stakeholder Engagement Plans to address and mitigate risks.
• Conduct Change Impact Assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
• Develop and deliver tactical and strategic Communication Plans, aligned to the overall Change Management approach, and designed to support the adoption of Personal Productivity products
• Write, review, and send tactical and strategic communications
• Develop and deliver training approaches, aligned to overall Change Management approach, and designed to support the adoption of Personal Productivity products
• Identify, baseline and track Change Management KPIs and metrics
• Act as a strategic advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
• Engage with product squad to understand the 3-6 month roadmap. Proactively identify and articulate upcoming change and marketing priorities to support the roadmap.
• Collaborate with cross-functional teams, designers, and vendors to facilitate change activities

YOU'RE GOOD AT

• Dealing with ambiguity
• Change management delivery, ideally in an agile software context
• Setting and driving strategies independently with minimal manager supervision
• Adopting the end users' perspectives and bringing that lens to the table
• Executive presence and influencing senior stakeholders
• Navigating/influencing complex matrix organizations
• Working with a virtual team across time zones
• Accuracy and strong attention to detail
• Prioritizing and working in a fast-paced, collaborative and service-oriented environment
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• A flexible, adaptive, and creative mindset and strong business intuition; able to solve complex problems and identify innovative solutions
• Learning and adapting - you are an eager and consistent learner, are naturally curious, open to feedback and interested in continuous improvement

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Education/Experience

• 5+ years of applicable experience in consulting and/or internal, technology-driven Change Management/communications role
• Professional Change Management certification a plus
• Product marketing experience preferred
• University degree with demonstrated high academic achievement

Knowledge/Skills (job function, technical, computer, language)

• Management consulting or professional services experience is preferred, as is global experience
• Experience and expertise in digital tools preferred
• Experience in PowerPoint design and video editing a strong plus
• Strong writing and editing skills, with an eye for detail
• Strong working knowledge of PowerPoint, Excel, Word
• Superb communication skills (fluent verbal and written English)
• Experience working in a professional services or matrixed organisation

YOU'LL WORK WITH
The Personal Productivity Change & Comms Chapter drives adoption and utilization of a portfolio of products including MS Office, Windows OS, laptops, Macs and mobile devices. The team proactively engages end users through direct communications, marketing and change management activities. They provide end-to-end product marketing, change management, communications and enablement support to tribe leaders and product owners-from strategy development to detailed planning and execution.

ADDITIONAL INFORMATION
Knowledge & Collaboration Solutions team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.

KCS is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.