Client Operations Analyst (18m FTC)

---

Job description

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

• Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
• Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
• Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
• Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role

To carry out the co-ordination of project tasks for Mailings & TPA Output processes and undertake as necessary regular 'Business as Usual' (BAU) activities as part of a team.

Key Responsibilities

• To co-ordinate changes to TPA output and manage Ad Hoc mailing tasks for Corporate Actions.
  
• To process BAU operational tasks in accordance with published procedures, and in adherence with standardised Daily checklists.
  
• To manage requests, issues & queries raised by other internal teams or external Third-Party Administrators, escalating where necessary, and providing updates in a timely manner.
  
• To continuously review processes and procedures to ensure they are up to date and fit for purpose.
  
• To represent the team on projects when applicable.
  

Key Skills Required

• Educated to Degree Level and/or previous experience in Financial Services
  
• Excellent attention to detail
  
• Good communication skills (verbal and written)
  
• A flexible and adaptable approach to their work
  
• An ability to build good relationships internally and externally
  
• An ability to work effectively within a team environment
  
• An ability to act under their own initiative
  
• Effective analytical skills
  
• Client and delivery focus
  
• Good planning and organisational skills
  
• Effective problem-solving skills
  
• The ability to work to defined deadlines
  
• Identify and fulfil regulatory requirements applicable to their role
  
• Maintain own professional competence
  
• Understanding and adherence to Treat Customers Fairly (TCF) requirements
  
• An understanding and commitment to the principles of TCF to deliver the best results to customers
  
• Knowledge of the Microsoft Office Suite (including Excel and Word)
  

Recruiter - Beth Eckersley
Location - Homebased

We live by four behaviours at M&G and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things