Client Service Senior Associate

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Job description

Are you ready to explore a world of possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension
Paid Time Off and other leave of absence
Flexible/Hybrid Work Arrangements

Why you'll love this job:
Being a member of the Client Services Team, the Senior Associate is responsible for day to day functional responsibilities within the Client Services Management team and inter team collaboration. Senior Associates perform all routine functions and handle cases and escalations as appropriate within guidelines defined by procedures.
Your Primary Responsibilities:

Handling incoming client queries and calls through production support hotline or through queue management activities in Salesforce.
Accountable for analyzing, tracking and communicating updates and resolution to clients in a timely manner and within the query management expectations. Ensure and maintain accurate case management information and categorization.
Coordinate and provide appropriate response to clients by interacting with various internal teams: product management, relationship management, technology and development teams
Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach.
Participate proactively in team meetings, identify and suggest process improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:

Minimum of 3-5 years of Banking / Financial Operations experience
Bachelor's degree preferred or equivalent experience
Excellent communication skills (oral and written) and customer service skills.
Strong analytical and problem-solving skills.
Good PC skills and working knowledge of Microsoft tools

We offer top class training and development for you to be an asset in our organization!
Who We Are:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.