Community Ambassador Coordinator

---

Job description

The role

Do you have experience in managing volunteers? Could you work with volunteers to offer a voice to residents in social housing and bring positive change?

If so …

An exciting opportunity has arisen for a part-time Community Ambassador Coordinator to join our Community Engagement Team at the London Borough of Richmond upon Thames. You will be key in recruiting and supporting voluntary community ambassadors who live in social housing in the borough. You will work with them to find out issues important to tenants and to help them have a voice with their housing association and with the Council. You will be a motivated individual with transferable skill sets including the ability to innovate and engage with residents, in particular seldom heard groups. As this is a new programme, you will be able to help shape the best practice for this innovative area of work.

About the team

The successful candidate will be joining a dynamic, ambitious and experienced Community Engagement Team that actively engages with residents, voluntary sector and stakeholders, to identify and deliver the Community Engagement Programme across the borough.

The Community Engagement Team is very supportive and works closely with residents, community groups and volunteer groups, to engage on matters which mean the most to those who live, work and study in our borough.

About the role

You will be required to:

• Have experience in all areas of the volunteer management cycle
• Engage with residents about the issues that matter most to them
• Maintain positive engagement with existing community ambassadors and ensure high levels of engagement in communities and with our stakeholders
• Encourage and onboard new community ambassadors
• Organise and manage events for engagement purposes
• Lead on training requirements for volunteers

You will need to be:

• Motivate, able to work proactively and enjoy new challenges
• Have strong people skills
• You will be able to work individually and as part of a team.
• Prioritise your own workload

This is a part-time role for 18 hours with a flexible work pattern of 2.5 days a week or 18 hours across the week. Your working pattern is negotiable but they will need to fit with the volunteers you manage and at times when you can get support from the rest of the team. This is a fixed term post up until the end of December 2023.

On occasions you may be required to work evenings and weekends, for which you will be given time off in lieu. This position will mostly entail working within the community where the community ambassador volunteers are based, alongside some office working based in Twickenham. There may be opportunities to do some work from home.

For an informal discussion about this role, please contact Rajiv Bhattacharjee, Community Engagement Manager via or .

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore.

We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing date: 21 st November 2021

Shortlisting date: 23 rd November 2021

Interview date: W/C 6 th December 2021

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Equality statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.