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Complaints and Feedback manager

hiring now

Page Personnel - UK

2021-12-03 09:00:03

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Other

Job description

Excellent opportunity for a new role
3 month FTC
About Our Client

Our client is one of the largest Health Charities in the UK and are looking for a Complaints and Feedback Manager for a 3 month Fixed Term contract.

Job Description

The role of Complaints and Feedback manager include;

Collating, inputting and analysing feedback and complaints data and disseminating key findings to drive improvement and learning.
Engage with staff, across the organisation, to ensure a seamless process for the management of complaints and a systematic process for learning and service improvement as a result of complaints and feedback.
Identify opportunities where complaints may be resolved quickly to the satisfaction of the complainant/patient.
Build strong relationships with people who use our services, their families and carers; to gain a better understanding and insight into their complaint.
Serve as a subject matter expert for complaint handling across the organisation, maintaining an active understanding of current thinking regarding complaint handling and developing innovative ways to enhance the service.
Provide organisational leadership for the management of complaints and feedback, supporting staff to deliver an empathetic, responsive, highly professional and effective service.
The Successful Applicant

We are looking for a Complaints and Feedback Manager who is;

A strong leader experienced in managing complaints and feedback
Passionate, positive and enthusiastic about delivering the best for our patients, their carers and families
Excellent communicator who can sensitively respond to complainants and build strong enabling relationships with staff
Excellent in organising their work to manage competing demands meet deadlines
Ensures attention to detail
Confident with use of Microsoft Office and IT databases
Able to analyse and report on collated data, identifying trends and opportunities for organisational learning/service improvement
Ability to present complex patient experience data in a clear and comprehensible way and formulate reports for the Quality Trustees Committee report
Able to explore, identify and support the implementation of new ways of working with local teams to gather user feedback

What's on Offer

An immediately starting 3 month Fixed Term contract within this well known national Charity

Contact
Alastair Mitchell
Quote job ref
JN-072368
Phone number

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