Customer Relations Manager

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Job description

Customer Relations ManagerWe are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. Our Care team is friendly and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to peoples' lives, each and every day.Join our Care team as a Customer Relations ManagerWorking in Care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter.Working as a Customer Relations Manager is not only varied and interesting, it's incredibly rewarding. As part of our team you will be doing work you can be proud of, ensuring we build occupancy within our care homes to make these more sociable and engaging environments, whilst ensuring the safety and happiness of our residents. We're an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.The roleWe have a fantastic opportunity for someone to join us in the position of Customer Relations Manager in Baycroft Grays Farm Road care home.Location: Orpington, BR5 3ADSalary: £40,000-£45,000 per annum plus competitive commission structureHours: 40 hours per weekYou will be working to build the Baycroft brand within the local community by networking with groups and other agencies to generate referrals into the homeYou will ensure that show suites and rooms are set to the highest standardYou will work to ensure the care home is marketed in order to generate enquired.Following these up with all enquiries and work closely with prospective customers to ensure they are kept fully informed on the progress and structure of moving in to one of our care homesYou will ensure that all information and reports necessary for the key stakeholders and the senior management team are produced and delivered in a timely mannerYou will hold regular meetings with the Marketing Team and General Manager to review progress and discuss following weeks marketing and business development activitiesYou will work to create a positive and successful move in experience for new residents and their familiesWhat you will need to succeedWe are looking for someone who strives to achieve and enjoy sales, believes in working together as part of a team, who shares our values and who ispositive and friendly. The successful candidate will:You will have previous experience working in sales at management level, ideally in within social care and have an understand of care homesYou will have the ability to build trusted relationships with all stakeholders and potential residentsYou will have strong negotiation and communication skills with the ability to influence people at all levelsYou will have the ability to demonstrate clear passion for the brand and an understanding of the organisations core objectivesYou will be a self-starter that is able to manage their own workload in order to maximise productivity and find creative new ways of workingYou will be computer and technology literate with the ability to update company databases with required informationThe offerOur benefits offer you an array of perks designed with your wellbeing in mind.Salary: £40,000-£45,000 per annum plus competitive commission structureYour holidays are important to us. Take up to 28 days holiday (annual leave is calculated against contracted/hours worked)Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to allcolleaguesGet paid to do good. We offer you two days off on full pay each year to volunteer in our communities.Well done! With our colleague recognition programme you will know when you've done a #greatjobLearning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.We're here for you. Our employee assistance programme offers counselling and support for you and your family24/7.Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.Experience new things. We offer you a career break after 3 years' continuous service.About UsAs an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.We welcome applications from everyone.Apply today for a fulfilling career in our Care team.Job Reference: OHG01748