Data Licensing Specialist

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Job description

Description
CME Group Benchmark Administration Limited recently launched Benchmark products which are licensed under an Information License Agreement (ILA) by Global Account Management. With an influx of customer demand for these products, the Data Licensing team, within Global Account Management, is expanding the team supporting Benchmark licensing and Account Management responsibilities.

The Data Licensing Specialist will provide support to Benchmark clients, licensing them for their use of Benchmark data and day to day support on Account Management responsibilities. In this role the Specialist works regularly with internal cross-functional teams and clients to deliver on business, technology and operations-related objectives.

Principal Accountabilities:
• Provide 1st level support for all Benchmark data inquiries including licensing, routine client profile management and administration related to mergers & acquisitions, changes in billing instructions, contact changes, etc.
• Support the Global Account Mgmt. team in processing any Benchmark data requests and licensing agreements.
• Liaise with finance and accounting to help solve any customer invoice disputes related to Benchmark reporting.
• Gather and provide feedback on Benchmark licensing use cases, policies and pricing.
• Aid the regional Data Licensing Manager, onboarding and account maintenance of new customer requests for CME Group, DME and S&P DJI data.
• Assist in ad-hoc projects and data cleanup.

Skills & Software Requirements
• Microsoft Office experience
• Experience with Salesforce and Service Cloud preferred
• E xperience within the financial industry or within a customer service or account management role.
• Ability to perform with quality and attention to detail.
• Highly responsive and client-orientated with strong commitment to client service.

CME Group: Where Futures Are Made

CME Group () is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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