Digital - Infrastructure Engineer

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Job description

We are Global

We're proud to be one of the world's leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week.

Across our entire business, we're committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn't do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen.

Here at Global, we have a saying…it's all about how you make people feel. It's our company ethos, our guiding belief and it's so much more than words. It's the vibe you get when you walk into one of our offices, it's what keeps us honest and true to who we are, and above all, it's the reason we all love to work here.

Job Description

Description

Digital - Infrastructure Engineer

Reporting of the Role

This role reports to Head of Digital Operations

Overview of job

In this role, you will be responsible for continual improvement to the infrastructure used to deliver digital advertising across iconic travel networks in London and nationally. You will be playing a pivotal role in understanding the current digital capabilities and develop both improvements and entirely new capabilities. You will be experienced in several technologies and be able to identify where you will need to upskill yourself. You have experience designing technology solutions to meet current and future business needs in an exciting and fast paced environment.

3 best things about the job

• You'll be working across iconic transport networks undertaking a variety of technical and project related activities.
• You'll be helping to deliver first class media content across the UK on rail, airport and roadside advertising screens.
• You'll be working cross-organisation in a large multimedia organisation to deliver projects and problem solve.

Measures of success -

In the first few months, you would have

• Demonstrated an understanding of the core digital infrastructure.
• Become competent in using the core applications including the CMS of choice.
• Be able to resolve the common incident types.

Responsibilities of the role

Develop the digital infrastructure:

• Document business requirements and capabilities.
• Plan and implement new digital capabilities.
• Plan and implement improvements to existing digital capabilities.

3rd Line Incident Management (process agent):

• Take ownership of 3rd line incidents.
• Manage escalation to external vendors such as Broadsign.
• Support 1st line and provide technical experience and assistance.

Responsible for Problem Management (process manager):

• Proactive identification of problems from incidents.
• Identify root cause, workarounds and fixes.
• Plan and implement fixes (or support 1st line to implement).

Responsible for Change Management (process manager):

• Raising changes in response to problems or project tasks.
• Planning and implementing changes or

Additional:

• This role will require occasional out of hours work as required by the project or task.
• undertake any other duties commensurate with the nature of the role, at the discretion of line management.

What you will need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

Key Skills & Experience

Essential:

• 5+ years using remote management tools (e.g. MS terminal service, VNC).
• 5+ years working with core network technologies (e.g. DNS, DHCP, HTTP(S), HTML, IIS/APACHE, SQL, Windows Server, Cisco, PowerShell).
• 5+ years supporting the Microsoft Windows desktop environment.
• 3+ years' experience designing technology solutions and integrating COTS products.
• 2+ years' using Broadsign or comparable content advertising industry CMS.
• 2+ years working with an ITSM tool.
• 2+ years working as a 3rd line support agent.
• Experience managing small/medium projects.
• Experience working within an ITIL environment.
• Ability to identify and take responsibility for personal and technical and industry specific development.
• Experience in cross-functional working with a business partnering approach.
• Experience working in a customer facing environment and ability to prioritise based on impact.
• Experience understanding business needs and requirements and designing end to end processes.

Desirable:

• Experience using Service now.
• Experience using remote OS and software deployment tools.
• PowerShell.
• Object Orientated Programming (e.g. C#)
• Experience using PDQ Inventory & Deploy

Qualifications

Essential:

• BTEC National Diploma or equivalent level 3 qualification in IT or higher.
• Microsoft Exam: Installing & Configuring Windows 10, Server 2008 or later.

Desirable

• ITIL Foundation.
• TOGAF or similar training.

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global