Head of Client Service

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Job description

Key responsibilities:

• oversight and responsibility of meeting/exceeding client servicing needs of intermediated and institutional clients
• Leading the design and delivery of the department functions including; onboarding; distribution agreement management; due diligence; client servicing; client reporting; RFP/DDQ responses; pre/post sale regulatory disclosures and reporting; factsheets; fund data distribution
• oversight and implementation of well defined, efficient and scalable processes and procedures
• Managing administrative and operational activities
• Executing process improvement initiatives
• Developing and up-skilling team, ensuring appropriate training and career development takes place
• Managing relationships with other key team and stakeholders
• Monitoring team performance against KPIs
• Oversight of TPAs

Essential skills required:

• Strong track record managing a successful client service team within Asset Management
• Accomplished man management skills
• Experience delivering change and process improvements
• Client centric outlook
• Excellent interpersonal, communication and networking skills

This opportunity is not to be missed, and will allow you, with the support of the wider business, to build out the team and implement change. Please apply now for immediate consideration.