Housekeeping Team Leader - YHA London Oxford Street

Job description

We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.

We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What were looking for in our Team Member - Housekeeping:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.

To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

You can find out more here:

Our team member role requires flexibility to cover different shifts and tasks. It is an advantage but not essential that our team members have worked in a face to face role with customers previously and experience in hospitality or customer service is desirable.

A knowledge and understanding of the core purpose of YHA and experience of working in a team are beneficial.

As our team member role duties vary it is advantageous to be a good communicator, excellent timekeeper and have some basic skills in the use of IT. A food safety qualification is desirable but not essential.

What youll be doing:

Our team members cover a wide range of customer facing and back of house duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.

Our team member housekeeping roles concentrate predominantly on the cleaning of our hostel.

Your day may range from:

• cleaning and preparing bedrooms between the departure and arrival of guests.
• cleaning all shower and toilet areas.
• keeping the hostel reception and social areas clean and tidy
• undertaking housekeeping tasks efficiently and effectively, ensuring levels of cleanliness are consistent throughout your hostel and taking a proactive approach to reviewing and maintaining standards
• complying with YHA requirements in the usage and storage of cleaning products.
• Reporting faults or damage to a member of the hostel management team.
• Sorting and distribution of used and unused linen

Its important to note that the role can be physically demanding; youll be standing for extended periods of time, required to make bunk beds and clean guest accommodation to a high standard.

What youll get in return:

Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.

This role is paid at 9.03 per hour + 1.20 per hour LLA

You can find out more here:

We do reserve the right to close this advertisement early if we receive a high volume of suitable5.Please note we have an application form that requires completion to be considered for a role at YHA, if you require any assistance to submit an application please email: