I.T. Manager

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Job description

Purpose of Job: To manage the IT function for the Society including three direct reports and external providers of IT systems and support services.

Responsibilities:

To take ownership of the business systems, which include MS Dynamics, Preside CMS, Sagepay payment system, Smart Debit DD system, Virtual Cabinet documentation System, SharePoint, OneDrive, Office 365, SQL Databases, and any other integrated business systems.

Responsible for the secure and effective operation of all systems, related applications, hardware, and software.
CRM Data Monitoring, Data Management and Reports.
Ensuring software licensing and GDPR laws are followed.

Network Security.
Role Description

Responsible for the secure and effective operation of all systems, related applications, hardware, and software.

Evaluating the functionality of systems
Consulting staff to ascertain needs and to ensure that facilities meet user or project requirements
Selecting and purchasing appropriate hardware and software
Managing IT budgets
Implementing and managing disaster recovery, security, and backup procedures
Scheduling upgrades with a third-party IT support provider
Providing user training, support, advice, and feedback
Testing systems to ensure that that they operate reliably
Managing secure network access for remote users with a third-party IT support provider
CRM Data Monitoring

Monitor data inputs into our systems and identify non-compliances, identify fixes and improvements.

Have a keen eye for detail, identifying non-compliances and dealing with them efficiently.

Data Management and Reports:

To manage on-going data cleansing checks and activities
To progress\/troubleshoot system issues should they arise
Providing and reconciling data and statistical information
To provide the data for Society magazine distribution
To lead on the annual ABC audit
Data extraction for any reconciliation internal or external
General:

Deliver IT solutions that provide competitive advantage to support the growth of the business.

Pro-actively contribute to the continuous improvement of technology\/business processes through identifying opportunities for improvement and implementing changes.

Participate in the formulation and development of the IT strategy.

Work with heads of departments and the Chief Operating Officer to implement relevant regulatory and legislative changes in a timely fashion.

Plan and oversee the release of upgrades and enhancements to systems.
Take responsibility for the core business systems, including administration, maintenance, and development.
Working closely with a third-party IT support provider, to provide supervision and support as required ensuring deadlines and service standards are achieved and maintained.

Maintain and develop relationships with external partners.
Develop excellent working relationships with all departments within the business.
Comply and uphold the policies and procedures, such as health and safety, IT security, GDPR policies, email, and anti-virus policies.

Be flexible to carry out any other reasonable tasks as requested.
Experience of working in a similar role.
At least two years experience of managing an IT systems function.
Superb level of IT literacy, numerate with excellent attention to detail.
Experience of database management, system testing, data processing, data cleansing, web applications and subscription collection\/administration including Direct Debits
An analytical mind-set with an ability to manage risks and issues
The judgement to balance commercial and compliance risks to achieve positive outcomes.

Ability to deal with confidential matters with discretion and tact.

Maintains the highest professional standards to ensure the organisation is not in a position of risk.
Ability to build supportive relationships with everyone across the organisation.
Excellent communication and management skills, with an ability to influence at all levels.

Able to multi-task, manage time effectively and keep calm under pressure.
Works collaboratively with partners and management.
Excellent organisational skills.
Highly knowledgeable in the use of all Microsoft applications including Dynamics, SharePoint, OneDrive, and SQL.

Flexible approach and able to work with staff and volunteers as part of a team. Able to work on own initiative.
Makes commercial business decisions and is resilient in the face of adversity.
A relevant degree or equivalent qualification