Infrastructure Team Lead

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Job description

We are partnering exclusively with this major cultural organisation in London to recruit an Infrastructure Team Lead. Working closely with the Head of IT, this role provides technical leadership to the IT department on digital cloud infrastructure technology and leads on the delivery of secure, customer-centric and compliant IT infrastructure for a large cultural organisation.

Southbank Centre is a national flagship cultural institution. It is Europe's largest arts centre and one of the UK's top five visitor attractions, occupying an 11-acre site that sits in the midst of London's most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

Information Technology Team

The IT Department works collaboratively across the organisation and is responsible for the support, maintenance and ongoing development of the organisation's platforms including infrastructure and business systems

Role objective

Working closely with the Head of IT, this role provides technical leadership to the IT department on digital cloud infrastructure technology and leads on the delivery of secure, customer-centric and compliant IT infrastructure for a large cultural organisation.

Current Priorities

Developing and maintaining core on-premise and cloud infrastructure, services and systems and ensuring data security and compliance

Managing risk and ongoing compliance with PCI, GDPR and relevant cybersecurity standards and best practice

Developing and designing cloud based infrastructure to replace physical infrastructure where appropriate

Improve speed, accessibility and fault tolerance on systems that must remain on premises

Designing, implementing and testing business continuity plans and systems

Supporting the Head of IT in the development and implementation of a digital strategy for IT infrastructure across the organisation.

Main Responsibilities

Lead on physical and virtual server administration (on-premise and cloud)

Lead on infrastructure management and projects including network security, design and implementation

Lead on all cyber security risks relating to the delivery of operational digital and technology services and take overall responsibility for related audit actions

Lead on all aspects of data security, the technical aspects of PCI and GDPR compliance and

Ensure ongoing risk management and updating of the risk register

Lead on Cloud platform management and design - Azure and Amazon AWS

Lead on IT Business Continuity implementation and testing

Manage all system changes in accordance with Change Request and Approval processes

Manage a small team ensuring they're motivated, productive and their skills are developed

Ensure appropriate patch and security update management across IT systems

Manage the asset register of all IT hardware assets across the SC

Lead on IT vendor and contract management

Identify and recommend opportunities to optimise secure business processes and procedures through IT technology, including the communication of those technologies to users

Ensure that systems monitoring physical and cloud infrastructure performance are fit for purpose and provide timely and accurate feedback

Ensure that an asset replacement programme is adhered to and aligned with business need

Manage IT infrastructure budget, planning, and recruitment

Deputise in the absence of the Head of IT

Any other duties as may be reasonably required in supporting the delivery a strong IT service to the organisation

Essential skills and experience

• Strong interpersonal, communication and relationship building skills to foster relationships with internal and external stakeholders
• Understanding and ability to continually update cybersecurity skills relevant to present and future IT architectures
• Significant experience leading and managing an infrastructure and operations team
• Significant experience designing, implementing and supporting IT infrastructure, including networks, Servers, cloud environments (AWS/Azure/GoogleCP) and desktops
• A deep understanding of current and emerging-technologies as well as an overview of technical trends
• Significant experience with managing risk, audits and compliance to PCI, GDPR and relevant standards
• Experience with managing staff and handling outside consultants, including cybersecurity specialists
• Significant experience leading on business continuity strategy and solution design
• Significant experience of vendor and contract management
• Sound project management skills with regard to projects, budgets and personnel with a proven ability to collaborate across departments and leading teams

We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.

We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.