IT Helpdesk Officer

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Job description

Do you have the strong interpersonal skills and I.T technical abilities to fill our new IT Help Desk Officer post? Could you make a positive impact to our organisation's new in-house high-quality IT service?If the answer is yes, please read on.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

As an IT Help Desk Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all staff. You will ensure a seamless and stable staff and clients experience across all our locations, through the proactive support and management of all technical systems and liaising with third party providers for continuity of service.

Furthermore, you will support the IT Team in the delivery of projects and system implementations, including implementing new contracts for provision of services like Internet and telephone lines.

The ideal candidate will have experience of managing security and access for staff, as well as of Office 365 security set-up and cloud management. You will also be able to work independently and as part of a team, as well as having strong communication skills; in order to liaise with people internally and externally.

When completing your supporting statement please address (using examples) points 1- 5 & 7 in the 'technical know-how section' of the Job profile.

Closing date: 12th December 2021 (at Midnight) *

Interview date: 16th December 2021

This post will require a Basic DBS check to be processed for the successful applicant.

*Please note that although the closing date is listed below, we may decide to close the vacancy earlier if we receive a high number of suitable applications.

Our attractive benefits package includes:

A salary increase after successfully completing six months.
A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
Staff Health Cash Plan and discounts scheme
Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.