Lobby Host/-ess Intern - 6 months

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Job description

The Landmark London is recruiting for a 6-month Lobby Host/-ess Intern to start in 2021 or 2022. Are you passionate about world class service and you would like to do your internship in one of the Leading Hotels of the World? To thank you for your hard work and loyalty, some of the excellent benefits you will enjoy are: Competitive salary • Work with a multicultural team. • Attend meetings such us Profit & Loss, Departmental meetings and Strategy meetings. • Become a member of our taskforces and/or committees. • 28 days paid annual leave, including bank holidays (pro rata) • Uniform and free dry cleaning for uniforms • Free meals whilst on duty • Health checks and life assurance cover• Eye care Vouchers • 50% discount in our outlets (including sister properties) • Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties) • Bike to work scheme • Employee Assistance Programme • Discounts on selected retailers, gyms, phone companies etc. • 24/7 online GP, mental health support and virtual wellbeing.ABOUT THE ROLE We are currently looking for a passionate Lobby Host/-ess Intern, to join our Front Office Department. This is a fantastic opportunity to join a friendly and welcoming team for 6 months, and help us to consistently deliver memorable moments and five star service to our guests and each other. At The Landmark London, our purpose is to enrich the journeys of our people and our guests and during your internship as a Lobby Host/-ess Intern you will: · Meet and greet VIP clients and ensure a warm VIP welcome and farewell, as well as VIP Guest Rooming as per Leading Standards. · Ensure guest requests and inquiries are handled accordingly with the highest guest satisfaction and expectations. · Demonstrate product knowledge by being completely aware of the types of guestrooms and their configuration as well as being familiar operational hours and services of all hotel outlets. · Answer all queries in the most professional manner with regard to facilities, services and other features of The Landmark London by acting as a human signage. · Ensure lobby presence is maintained during peak business flow periods and project a warm and hospitable welcome and farewell and be courteous at all times. · Become a member of our taskforces and/or committees. · Cross-train in order to get to know other departments.As a Lobby Host/-ess Intern, you will be required to work 40 hours per week, on a shift rota. WHO WE ARE LOOKING FOR The ideal candidate for this position as Lobby Host/-ess Intern will demonstrate the following company values: • Respect - I will treat others as I would like to be treated • Integrity - I will deliver what I promise to deliver • Continuous Improvement - I will actively seek out opportunities for improvement and take action • Fun - I will bring positive energy to support a happy environmentABOUT THE COMPANY The Landmark London is a proud member of the Leading Hotels of the World and was named 4th position in the acclaimed The Sunday Times' '100 Best Companies to Work For' in 2020 making the list for the third consecutive year. The Landmark London was the first hotel in the world to be awarded Investors in People Platinum by achieving the highest score in accommodation business sector globally. In September 2019, the hotel was named the AA Hotel of The Year London 2019-20 for our seamless service and five star luxury guest experience. Furthermore, in August 2020 the hotel's efforts and investment in our team member's health and wellbeing was recognised by the Mayor of London with the London Healthy Workplace Award. We believe that without our dedicated team, our pursuit of excellence would not be possible. Each person is a vital team member and that is why we feel it is of utmost importance to invest in our people to ensure that they have both an enriching and rewarding journey with us.If you feel this is the role for you, please apply today! Required skills: Fast-Paced Experience, Fluent in English