Membership Officer

Government department is seeking an experienced Membership Officer to provide support at their central London offices.

This is a temporary role starting ASAP for an initial 4-6-month period and will pay 13.98 per hour.

The Membership Officer will play a key role in the success of the membership programme. They will assist in managing the membership, networking to promote memberships. The Membership Officer will work closely across partners, universities, and London based organisations. Duties to include:

• Promote membership to eligible organisations. This will include establishing partnerships with relevant member organisations, responding to inquiries and leading prospective member tours.
• Develop and continually review introductory material for members on how to maximise value from their membership.
• Achieve a 2/3 retention rate through maintaining contact with members, supporting them through the renewal process, and running annual surveys to gauge member satisfaction and identify areas for improvement.
• Support with monthly reports on new members, renewals, and prospective members.
• To work with Partners to ensure we are fully utilising their expertise, relationships and communications channels to support objectives.

• Previous experience of working in a similar role promoting memberships
• Excellent communication skills and able to commute with audiences via all channels, including face to face.
• IT proficiency including MS Office packages
• Previous experience of supporting with events is desirable, but not essential.