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Night Concierge

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45 Park Lane - Dorchester Collection

2021-12-03 07:36:45

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

Our Night Concierges are the gems of our hotel! Entrusted with managing all resident guests requirements from their arrival to their departure.As a Night Concierge, you will be responsible for creating a truly personalised experience for every guest, offering anticipatory and skilled service true effective guest researching and by managing the aspects of the night procedures. A day in the life of our Night Concierge demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Hosts accomplish would be lengthy but the list below is essential to know. To continually monitor and improve upon the service standards of the Night Reception Team, including the pre-arrival guest researching, conducting and instructing housekeeping regarding turndown, replenishing mini bars, ensuring amenities are delivered correctly and making sure the public areas such as the pantries and the back office are clean and tidy.Whilst responding to the Night Manager at the Dorchester, act as duty manager for both 45 Park Lane and Mayfair Park Residences at nightTo actively develop our Concierge knowledge and skills.

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