Office Administrator and Receptionist

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Job description

Responsibilities:

Taking appointment requests over the phone or via email and triaging as appropriate. Helping patients with requests for information and advising them as appropriate. Handling calls from GPs and other services and passing information on as necessary.
Receiving patients into reception and directing them to the correct clinician.

Taking responsibility for the upkeep of the reception and the clinic as a whole.
Opening the clinic in the morning and closing down in the evening.
Helping with admin tasks, including scanning, filing, handling email requests, and opening post.
Requirements:

1+ years experience in a public-facing role, ideally involving receptionist and administration duties.

Must be educated to minimum A-level or BTEC standard, and ideally to degree level.
Must be comfortable in a high-pressure environment and able to multitask to a high standard.
Must have extremely strong people skills and be highly motivated to help others.

Must be willing and able to help patients when they are anxious or distressed. Interest in mental health ideal.
Monday to Friday.
Medical Receptionist: 1 years (Preferred)
Customer service: 1 years (Preferred)