Project Delivery Manager - Customer Success

---

Job description

About ActiveViam

ActiveViam provides a precision analytics platform to help organisations make better decisions, faster - whether those decisions relate to detecting deviations, measuring risk, responding to unplanned events, or selecting the best course of action after simulating alternatives.

We routinely deliver solutions that solve the most demanding problems for financial institutions in areas such as Front Office, Market/Credit Risk, and Liquidity Management, a.k.a. when big moving data meet with a requirement for complex calculations and flexible interactive analysis.

We do this by combining our unique technology expertise (in-memory database, data compression, multi-dimensional aggregation, parallel processing, data streaming, reactive dashboards) with specific domain knowledge to deliver beyond customer expectations.

Founded in 2005 and privately-owned, we have offices in New York, London, Paris, Singapore.

About the Customer Success team

The CS team comprises business analysts and software engineers who help our customers realize the highest added value possible - in their business context - with ActiveViam's products and solutions. Concretely, it is in charge of customer support, customer training and project delivery (i.e. helping customers with solution design, custom dev, performance tuning).

About the Role

Position Overview

Experience delivering technology based solutions; a proactive and customer focused individual with both strong commercial awareness and client management skills.

The role of this client-facing key contributor is to take ownership for end-to-end customer/client satisfaction and successfully manage implementations, on boarding and rollout of all new clients.

Liaising with internal stakeholders such as Product Managers and Software Engineers you are responsible for translating customer requirements into a system requirement that is quoted and agreed with the client to ensure subsequent development work is delivered as per customer expectations.

Role Objectives

• Ensure delivery of projects according to project timelines and contractual obligations
• Embed solutions operationally into clients' processes
• Manage multiple implementations concurrently
• Take the lead on client facing engagements
• Line manage internal teams to ensure integrated delivery
• Review, evaluate and forecast resources and costs on a regular basis, using the appropriate tools and taking appropriate action as necessary.
• Manage Risks, Issues and scope changes effectively.

Desired Skills and Experience

Overall, must-have:

• Experience delivering technology based solutions and fixed price projects
• 5+ years experience in or with (if vendor) top banks and/or top buy-side institutions (respectively asset management or hedge fund).
• 5+ years experience in either market risk, or credit/counterparty risk, or liquidity risk… in either regulatory or internal risk management context.
• 3+ years experience in or with FRTB.
• Excellent communicator able to communicate to all levels of seniority both internal and external.
• Strong leadership and management skills
• Strong project management skills and knowledge of Agile project management methodology.
• Strong commercial skills and experience of managing scope, timeframes, resources to achieve objectives.
• Ability to provide innovative ways of solving or pre-empting client requirements
• People Management experience of small teams.

What we offer:

• A friendly and collaborative team in an awesome new office in the Buzzing West End of London
• The possibility to travel to client offices in Europe (France, Germany, Spain etc)
• Wide variety of roles, but always very much technically focused.
• Fruit in the office, Deliveroo Friday lunchtime meetings, regular drinks/social events (20/20 cricket, cocktail/wine tasting nights).
• Larger events such as summer garden parties, Christmas parties, winter seminar in the French Alps (previous ski trips to Tignes, La Clusaz, Chamonix, Meribel)
• Competitive salary, private medical insurance, life insurance, cycle scheme, hybrid WFH policy.