Resident Liaison Officer

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Job description

£31,830 per annum plus up to 5% bonus scheme

Full-time - Two year fixed term contract

Location: Based in London N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have an opportunity for an experienced administrator with excellent customer service skills to join our Special Projects Team.

Taking the lead in resident liaison work, you will be the main point of contact between the Special Projects Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will actively facilitate resident engagement on fire safety issues in buildings undergoing inspections or remedial work and create and deliver suitable communication strategies for these buildings, as well as liaise with the external stakeholders and contractors when necessary.

You will need to have worked with CRM Dynamic and have a very good working knowledge of this system. First class administration skills are a must for this role, along with experience in compiling/collating relevant survey material and reports, and developing and managing programmes of resident involvement. You will also have excellent communication skills and a strong team ethic and the ability to be flexible as the role may require you to work occasional evenings and weekends.

In return you can expect 27 days holiday, a non-contributory pension, excellent benefits and flexi time. You will also be part of the award-winning Hale Village regeneration project. Our offices are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

To apply, please visit our website.

Closing date: Sunday 19th December 2021 at 23:59pm.

Assessment dates: Tuesday 4th January 2022 - Friday 7th January 2022 (Virtual).

Interview date (Virtual): Thursday 13th January 2022 & Friday 14th January 2022.

No agencies please.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.