Senior Business Analyst (HR Projects)

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Job description

PLEASE NOTE IT IS ESSENTIAL TO HAVE WORKED ON A SLAM PROJECT PREVIOUSLY

Our client is a large local government organisation and looking for an experienced Senior Business Analyst to join their team.

The successful applicant will

1. As is and to be processes scoped, defined and agreed with relevant stakeholders.
2. Review of existing Front End service desk processes related to SLAM, identifying areas of improvement for both service desk and end users
3. Review of licencing allocation and re-issuing in line with current SLAM making recommendations for implementing new automated processes where possible
4. Review of asset management allocation and re-issuing in line with current SLAM processes making recommendations for implementing automation where possible
5. Review of Active Directory data attributes in line with current SLAM making recommendations for implementing new automated processes where possible
6. Review of Service Desk most logged calls with a view to identifying ways of reducing or automating relevant service requests.

Person specification

1. Able to demonstrate prior experience of implementing a SLAM within an organization of similar size (4500 users)
2. Experience of working with Active Directory and OU structures
3. Strong data analytic skills to analyse and extract information from ITSM tools and create reports for trends
4. Experience of designing, creating and documenting workflows, processes, policies and procedures

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

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