Senior Business Analyst - London

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Job description

We're on a journey to build the bank of the future, and we need your help!
Want to know more?
An exciting opportunity for a Senior Business Analyst has arisen within the Identity and Authentication Lab which has recently been mobilised to provide a centralised Authentication platform as a service. Developed to meet the Strong Customer Authentication regulatory commitments, the platform uses innovative technologies that is not just the bank of the future, but industry trailblazing. Authenticators such as AppSign, Call Challenge, Behavioural Biometrics, Strong ID, Card and Reader use the newest technologies across desktop, mobile, cloud, machine learning, Microservices etc.
Our mission
The Authentication platform is the front door to the bank; whether customers are logging on, making a payment, changing personal details, or shopping online, this platform and the colleagues building and running it will ensure a positive and secure customer experience whilst providing assurance that their money is safe.
Core purpose of the role
We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you awesome! As a Senior Business Analyst, within a feature team you'll work with business and IT partners at all levels. Key to this role is the ability to work autonomously, holistically, and critically assess situations and solutions. The pace and scale of change taking place requires a passion for new thinking, new ideas, and continuous improvement, as well as a flexible approach when interacting with wider teams.
Here's how you'll make a difference:

• Applying your technical and business insight to elicit requirements whilst working closely with product and engineering teams to define detailed Epics and User-Stories
• Bringing to life your banking experience to help frame, create and build innovative services in line with the Lab's vision
• Using your proven experience to drive forward change to achieve the Lab's Objective Key Results.

About You

• A dynamic and adaptable individual who can use & learn new skills & knowledge in varying circumstances.
• Adept at providing sophisticated analytics, research advice, recommendations and using your own judgement
• As a natural facilitator and decision-maker, you'll enable collaboration across all fields within the Lab
• A skilled negotiator and problem solver who will influence positively
• A natural leader who'll mentor and support colleagues to 'deliver best in class's change
• Have the confidence to constructively challenge decisions when relevant
• Demonstrating similar values and behaviours to our Group's and encouraging this in team members.

What we'd like to see from you
Essential:

• Significant ability in business analysis, methodologies, and techniques
• Proficient in Agile methods such as Scrum and Kanban and having extensively used JIRA and Confluence
• Modelling - develop, define & document 'As Is' & 'To Be' process models and data definitions and knowledge of testing methods including BDD, TDD and A/B
• Exposure to defining non-functional requirements and writing technical specifications, performing data analysis, and assisting in root cause analysis, as well as experience analysing and presenting data and identifying trends
• Evidence of mentoring and coaching other team members whilst handling a project of work
• An understanding of engineering concepts including Microservices, APIs, databases, JSON, cloud etc

We're keen on someone that has some knowledge and understanding of Google Cloud Platform (GCP); significant experience working closely with engineers, ability to converse in their language and exposure to systems thinking, business architecture and agile change delivery.
Desirable:

• Have a very good understanding of back-end, web, and mobile app technology
• Deep technical skills including SQL, Open API (Swagger or other)
• Understanding of DevOps concept and hands on experience of Route To Live (RTL) activities
• Exposure to multiple subject areas such as banking, fraud, security, process design, digital, governance, compliance and banking governance models is desirable but not essential

We'd welcome someone that has BCS Business Analysis, SAFe, GCP and/or Fraud Prevention and Authentication certifications.
Together we'll make it possible... So, what can we offer you in return:
The role offers the chance to create new products and capabilities, shaping new ways of working and having an impact across the bank. Whatever your aspiration, you can also expect excellent benefits, personal development, and a career that's enriching and full of opportunity. We promote an inclusive, collaborative and encouraging environment- it's one of the many things our colleagues love about working with us.
We'll also give you a competitive remuneration package which includes: a variable discretionary performance share bonus; generous pension contribution; 4% flex cash pot you can adjust to suit your lifestyle (or take as cash-sum); private health cover; 30 days holiday plus bank holidays and various share schemes and access to discounts.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working.
Are you interested in joining our team? Apply today; we'd love to hear from you.