Senior Consultant (Program Management) - CDMS Services (Remote)

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Job description

*The Role*

Veeva Vault Clinical Data Management System (CDMS) is changing the way clinical data is collected, managed and reviewed in the industry. Vault CDMS combines EDC, coding, data cleaning and reporting in one application. Gone are the days of complex integrations that limit clinical data availability, now research teams can make faster and more informed decisions.

Veeva Systems is looking for a Senior Consultant with extensive program management expertise, a proven track record of large-scale program delivery and a passion for helping customers transform the way they manage their clinical trial data and content.

As a key member of our CDMS Professional Services team, you will be at the forefront of our largest and most complex engagements with customers and be responsible for a range of business-critical tasks and activities. You will be leading and driving complex programs that encapsulate process, system and operational transformation within clinical data management organisations. You will manage a diverse matrix of Veeva Consultants as part of program delivery while ensuring customer success and employee success. You will own and foster customer relationships at senior levels within customer data management operations and shape the way Veeva executes on small, medium and large implementation programs as part of Veeva's ongoing product evolution and corresponding delivery methodology.

Moreover, you will be leading and mentoring talented program team members implementing the Vault CDMS solution and will become a customer advocate and work closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future.

Opportunities are available across Europe for this role. The work location is remote within the EU. Qualified EU based candidates are encouraged to apply.

*What You'll Do*

* Plan, track and manage large scale Vault CDMS delivery for customers,

* Primary customer liaison managing communication between program team, customer and internal stakeholders,

* Track and communicate program status, plans issues, timelines, action items, and budgets,

* Define and manage program scope respecting the customer team and Veeva needs,

* Assess and track program risk and develop mitigation plans as necessary,

* Work closely with the customer and program team to identify and ensure delivery against key business drivers,

* Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work,

* Mentor program team and consultants in the CDMS Services organization,

* Ensure customer success from beginning to end of the program life cycle,

* Ensure process compliance with all regulatory and Veeva procedural requirements,

* Identify and contribute to opportunities for process improvement of Veeva's CDMS delivery methodology and process.

*Requirements*

* 10+ years direct experience in the delivery of EDC clinical software solutions in clinical operations, and/or trial management in a program management/leadership role

* In-depth knowledge of Clinical Trial processes across pharmaceuticals, device and/or biotech sectors, specifically as they relate to document and data collection,

* Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead and/or business sponsor for clinical systems,

* Proven ability to manage diverse stakeholders, and maintain trust-based working relationships,

* Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a team,

* Ability to manage multiple tasks and program deliverables,

* Excellent verbal and written communication in English,

* Strong interpersonal and presentation skills,

* Expert on life sciences compliance and computer systems validation requirements,

* Ability to travel 25-30% (may include international),

* 4-year degree required.

*Nice To Have*

* Direct experience with systems such as Medidata RAVE, Oracle/Phase Forward InForm, Medidata Balance, Oracle IRT, IVRS, coding applications, eSource, and other clinical technologies,

* Team leadership and/or development experience,

* Life Science, computer science or related degree,

* SaaS/Cloud experience.