Supporter Services Assistant

---

Job description

We're Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We're unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won't stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient's transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Supporter Services Assistant to join our Supporter Operations Tea

Title:Supporter Services Assistant

Salary:£22,115

Contract: Permanent

Hours: 35 hours per week

Location:Anthony Nolan Head Office, Hampstead (with occasional working at home)

We are looking for an outgoing and enthusiastic Supporter Services Assistant to join our Supporter Services team. This is a varied, exciting, and challenging position, you will need to make use of all of your previous experience in customer facing roles.

In the role you will respond to and engage with our supporters by phone, letter, e-mail and on social media, so confidence in communicating with a wide variety of people is essential. We are the first point of call for supporter enquires.

This is an exciting time to join our team as we have implemented a new database, and this will drive our future ways of working. You would bring your adaptability to change and enthusiasm to improve process ensuring our supporters are at the heart of everything we do.

Over the next few months we will be refining our supporter enquiry management system and you will play a central role in getting this right.

The Supporter Services Assistant will be responsible for processing income from a variety of means - cheques, online, Just Giving, phone donations and many third-party suppliers. You will be responsible for maintaining supporter records such as address change, contact preferences updates, name changes. Experience of working with databases and attention to detail are essential.

The Supporter Services Assistant will also be responsible for investigating and resolving supporter queries, escalating these where appropriate.

Main tasks of role:

Answering inbound telephone calls, responding to Supporter questions or forwarding as appropriate
Answering enquiries received by email, post and social media
Making outbound telephone calls to our supporters to maintain their engagement with Anthony Nolan.
Processing donations on the database and ensuring our Supporters are thanked
Amending supporter details as necessary
Ensuring team process documents are up to date
To identify key supporters or opportunities and to highlight with the appropriate teams.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What's in it for you?

Financial

Enhanced Pension Contributions
Travel Insurance
Interest free Travel Loan
Salary Sacrifice Car Scheme
Life Assurance (4x annual salary)

Wellbeing & Health

27 days annual leave in addition to normal public holidays
24-hour Employee Assistance Hotline
Medical Cash Plan
Cycle to Work scheme
Gymflex

Family Friendly

Paid dependants leave
Enhanced Maternity, Paternity & Adoption pay
Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)