Supporter Services Assistant

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Job description

Position Objectives:

To assist the International Membership Services Manager in providing PETA's supporters with a high level of care
To coordinate responses to supporter phone calls, e-mails, and letter correspondence
To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Location:

Kings Cross, London

Term of Employment:

Full-time

Primary Responsibilities and Duties:

Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner and that responses reflect the organisation's positions and values and contain up-to-date information
Assist with handling incoming supporter phone calls by covering for other Membership and Supporter Services staff
Verify and input donor data, including demographic, membership, and personal information, into the membership database
Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
Process invoices, prepare cheque requests, and liaise with the PETA Foundation US Finance Department
Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
Receive and sort items sent to PETA's fur amnesty programme and transfer them to PETA's off-site storage area
Perform general administrative tasks to support PETA
Perform any other duties assigned by the supervisor

Qualifications:

Experience with Microsoft Windows and Microsoft Outlook
Knowledge of animal rights issues and current PETA campaigns
Excellent verbal and written communication skills
Proficiency with computers
Good proofreading skills
Excellent organisational skills and attention to detail
Ability to maintain strict confidentiality at all times
Commitment to the objectives of the organisation