Technical Support Analyst

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Job description

FlexTrade Systems:FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.The Team:We are actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in our support function for our flagship product FlexTRADER, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry.About youAs a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to our clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally.This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader.ResponsibilitiesAs the Technical Support Analyst, your main responsibilities will be to;Provide support to FlexTrade clients globally and advise on questions and queries.Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally.Investigate issues to resolution, involving other parties and escalating where needed.Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages.Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.Clearly communicate updates, timelines and manage client expectations.Essential Requirements1+ year experience supporting an EMS or OMS.2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics).Technical knowledge and prior exposure to Linux and Shell-scripting.Experience in a coding language such as C++, Java or Python.Knowledge of FIX protocol.Excellent analytical and problem-solving skills.Ability to communicate confidently and concisely to both business and technical clients and colleagues.Ability to work under pressure while remaining calm and composed.Desire to learn both the business and technical aspects of the financial capital markets in which FlexTrade operates.Does this sound like you? We would love to hear from you. You can apply on the link on this page and we will get back to you as soon as we are able. For more information visit or follow us on twitter and LinkedIn for the latest updates.FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.