Transition & Change Business Analyst

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Job description

Seeking a new and exciting opportunity? Wanting that career boost and progression?

Are you experienced in transition and change and a Business Analyst?

The role:

This is achieved by identifying business change needs, assessing the impact of the change, and capturing, analysing and documenting requirements to shape and design market-leading offerings that will be sold to a diverse range of clients across multiple industries.

The business analyst will ensure that detailed business requirements are documented and understood by those developing and implementing the process/procedures or solution. They will support the communication and delivery to the business and stakeholders through the implementation process and quality assurance.

Deliverables

• Working closely with senior managers, Operations staff and Managed Services clients to document and define functional and non-functional requirements.
• Take ownership of the changes and projects through delivery and into the live environment.
• To be involved in the Impact Assessment for any change request raised by the client or operational teams.
• Develop all supporting documentation and ensure it adheres to mandatory requirements.
• Provide assistance within a review/change process.
• Participate in the planning, design and development of new/changes to systems, processes and procedures.
• Facilitating and managing requirements/process workshops
• Liaise with on-shore and off-shore colleagues and stakeholders to ensure a smooth delivery and implementation.
• To work within any of our UK offices, or on a customer site as needed.
• Taking a significant role in developing the capability of Business Analyst, sharing knowledge and supporting the development of other team members within Managed Services.
• Consistently meeting milestones within time, cost and quality constraints.
• Managing multiple tasks and priorities

Experience Skills

Essential:

Proven experience as a Business Analyst, where you have been instrumental with managing senior stakeholders as part of a project delivery.
Strong experience of requirements gathering and requirements GAP analysis.
Strong influencing skills, attention to detail and a high level of negotiation skills required for re-engineering business processes that support service delivery and production of performance and management information in consultation with service specialists including stakeholders.
Strong documentation skills.
Interpersonal and communication skills required to work across all aspects of the organisation and stakeholders at all levels. It is imperative to know the audience's requirements and needs, sometimes possessing tact and diplomacy.
Hands-on practical knowledge of workflow tools, process mapping, and developing functional specification documents

Experience of working with some or all of the following technologies:

Excel
Visio
SharePoint
IBM BPM

Desirable:

• Experience of managing and mentoring staff and helping with their personal and professional development.
• System configuration experience.