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Rental Income Support Officer

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Pertemps

2021-12-03 10:01:23

Job location Hammersmith And Fulham, Greater London, United Kingdom

Job type: contract

Job industry: Other

Job description

An exciting opportunity has arisen within the housing revenue team of a West/Central London Council, who are currently looking to recruit a rental income support officer.

The post holder will be responsible for:

-managing a patch of properties that requires responsibility for maximising rental income of approximately £70m per annum. T

-Operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing resident satisfaction and sustaining tenancies.

-Work to carry out all relevant operational and legal processes to ensure current tenant housing rental income is maximised in line with statutory regulations, council policy, operational procedures, court pre-action protocol and performance indicators.

-The job purpose includes working with other teams such as the Tenancy Teams and working on a daily basis with external organisations such as debt advice agencies, credit unions, Law Centres and Social Care teams.

Candidate Requirements

-Comprehensive understanding and knowledge of housing and other relevant legislation, the regulatory framework that governs housing, associated case law, Welfare Reforms and the court pre-action protocol

-Experience of income management in a social housing environment and of dealing successfully with associated challenges

-A comprehensive understanding and knowledge of welfare benefits policy and legislation

-Experience of making sustainable arrangements for residents to repay rent arrears

-Experience of using and maintaining financial records and IT systems - especially NORTHGATE

-Experience of working in an environment requiring the delivery of outstanding customer service

-Educated to A level standard OR NVQ 3 OR with relevant experience. A housing qualification would be an advantage but is not essential.

Please note that only candidates successfully meeting the above criteria will be shortlisted and contacted, at which point they will have the opportunity to request a more detailed job description.

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