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Night Shift Warehouse / Customer Service

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Pertemps

2021-12-03 07:38:16

Job location Hounslow, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

My client is recruiting for a nightshift warehouse / customer service role ;

The hours are: 16:00hrs to 01:00hrs (Monday)16:00hrs to 04:00hrs (Tuesday to Friday)

Duties:
Main first point of contact to phone and email customers

Computer literate

Answering and dealing customer queries relating to freight

Checking GRN's

Collating Driver Delivery notes

Checking CSD's (Consignment Security Declarations)

Completing CSD's and notifying appropriate airlines of pending deliveries

Checking or search for freight held in warehouse - where necessary to respond to customer query

End of shift - Make sure all documentation ready for daytime handover

Person spec:

Ability to work independently

Use initiative - be a problem solver - practical solutions

Able to be professional even when the stress levels may increase on occasion

Comfortable assisting on warehouse floor if it's quiet - very rare

Required:
Previous airfreight experience - warehouse, booking in etc.

Desirable: Previous customer service experience

Previous screening clearance - or willing to learn/be trained

Previous forklift experience - or willing to learn/be trained

Previous ETD experience

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