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Payroll Customer Care Representative

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TalentPool

2021-12-03 09:02:46

Job location Islington, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Role Description

The Opportunity ️

We're looking for a Payroll Customer Care Representative to join our growing Customer Success team. This role is an exciting opportunity for someone who is currently working in a payroll bureau, has a basic knowledge of payroll legislation, and enjoys interacting with customers. You will work closely with the broader customer success team and cross-functionally with the UK's sales and product teams.

The ideal candidate will have previously run essential payrolls and dealt with customer payroll queries. It would be beneficial for this candidate to know about tax & national insurance, payroll systems, auto-enrolment and statutory payments. If you currently work in payroll but love supporting customers and solving complex problems, then this is the perfect role for you!

What you'll be doing …

Day to day, you will work on Salesforce, answering queries from your portfolio and working hands-on with the PayFit platform
Make PayFit even more self-serve by keeping up to date our customer help centre
You will work closely with the Product and Sales team to share the customers' feedback and be the voice of the customer
Identify upsell opportunities and suggest new initiatives to improve services for our customers

We'd love to meet you if you have …

Demonstrated experience in dealing with payroll processes - you should have been involved with the processing of payroll or advising on payroll matters
An enthusiasm to learn and advance your payroll knowledge
The ability to work well in a fast-paced environment
A proactive approach and will provide feedback to the relevant teams based on customer interactions
Excellent verbal and written communication skills
A passion for working as part of a team, but works equally as well independently

In return for this we will offer you ...

The opportunity to 'Work from anywhere' - use the office or any other location as your daily working environment (including internationally for up to 6 months of the year)
The opportunity to visit and work from our PayFit offices in London, Paris, Berlin, Barcelona & Milan
Private medical insurance with Vitality
We cover 50% of your travel to work costs
We have fortnightly fruit packages delivered to your house (to help you get your 5 a day!)
Weekly Deliveroo credit to spend on meals of your choice
25 days holiday per year
A beautiful office in Farringdon with fruit and snacks for the team to enjoy
Regular social events

Hiring Process ️

Screening call with the People Team
Payroll task and interview with Payroll Customer Associate
Interview with the Head of Product
Interview with the Country Manager
Meet the team

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