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Service Desk Manager

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Hays

2021-12-04 03:30:03

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: Other

Job description

Service Desk Manager - \u00A3500 per day inside IR35 - 6 Months - Hybrid working - Travel to London is required

Your new company

Hays Technology are working in partnership with a top London University to recruit a highly experienced and hands on Service Desk Manager on an initial 6-month contract to start asap.

Your new role

The university is seeking a successful candidate to come in and provide a new level of direction and lead a team of eight Service Desk Analysts ensuring a best in class service, meeting agreed service levels and performance targets on a 1st, 2nd and 3rd line basis.

You will have exceptional skills across leadership, relationship building and change management as well as prior professional track record in turning round a service desk and making a difference.

What you'll need to succeed

* Experience of a senior level of technical responsibility in a service delivery environment.
* Experience of a team leader role\/managerial including undertaking managing day to day operations and management of staff Leadership
* Demonstrable experience of leading a highly motivated and high performing team delivering a creative and innovative approach to successfully providing a consistent, high quality operational service.
* Experience of meeting customers, managing expectations and providing a logical solution focused approach to issue resolution.
* ITIL Foundation or Prince2 Foundation

What you'll get in return

This is an excellent opportunity for an experienced Service Desk Manager to make a real difference by leading a service desk team at a top London University by ensuring all processes are being followed to the defined standard.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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