Service Desk Technical Admin

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Job description

Service Desk Technical Admin 6 Month FTC

My client is looking to recruit a dynamic customer focused and experienced Technical Administrator operating from the London office (primarily working at home) providing support across all UK offices.

Support is provided for a variety of software and hardware systems used within the company.
Reporting to the ITSD Manager, the role is to facilitate the smooth running of the JML process (Joiners, Movers and Leavers).
Creation of New Starter accounts, provisioning Leaver accounts and facilitating in the moving of accounts for name changes, title changes and department changes.

The role will be responsible for supporting the business delivering results in accordance with business SLAs and OLAs and ensuring support delivered meets defined KPIs within the team.
The candidate will need to be customer service driven, technically minded and a team player.
Core Responsibilities

* Creation of User Accounts for New Starters
* Managing a relationship between the client and third party suppliers
* Facilitating Leaver requests, account terminations and mover accounts
* Ordering laptops, hardware and peripherals from vendors and suppliers
* Creation of EXT numbers and DDI via MITEL, 8x8
* Building and configuring laptops as and when required
* Maintaining an accurate asset register \/ CMDB
* Building and configuring VDIs (Citrix Virtual Desktop for remote workers)
* Handling escalations allocated by the SDM
* Managing a busy ticket queue, unassigned ticket management and delivering results that meet the departments OLAs and SLAs

When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with technical skills

* DMS, iManage. Assignment permissions, creations, security administration. Workspace roll forwards.
* Remote support controls, Bomgar, MS Teams
* Current Windows OS knowledge, deployment to end user support
* Citrix ZenApp and VDI, creating VDIs, allocating resources
* Virtual Desktop Environments, creation of and support of
* Deployment tools, SCCM, InTune, Endpoint Manger for assets both hardware and software
* Current Microsoft Office knowledge, add-ins, deployment, support
* iPhone (iOS) and mobile broadband knowledge \/ Desk phone and Softphone support (8+8)
* Current Microsoft Server OS
* Active Directory, creating groups, restricting OUs, Group Policy management. Server 2012 and above background required. Creation of New Starter accounts, privileged access controls
* Microsoft Azure AAD
* Building and configuring of laptops via SCCM (when required)
* Management of tickets via Service-Now
* Microsoft Exchange knowledge, creation of Email addresses, shared addresses and Distribution Groups

The following benefits, as standard:

* 25 days' holiday;
* Access to a personal pension scheme, with matched employer contributions
* Life assurance cover.
* Income protection insurance.
* Buy up to ten days' extra holiday;
* Add on private medical, personal accident, dental insurance or travel insurance;
* Enrol in our Bike to Work scheme;
* Receive an interest free season ticket loan or interest free graduate loan;
* Take an online health assessment and utilise our employee assistance programme

If you believe this is a role for you, please do send your CV to the email.

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