3 x ecommerce roles: Head of ecommerce, Ecommerce Manager & Ecommerce Executive

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Job description

Head of Ecommerce
We are looking for an experienced ecommerce professional to join our team in a senior role. For a small company, we have big partners and big ambitions and we need someone who can harness the full potential of ecommerce for some of the biggest media brands in the UK, including the Guardian, the Mail and the Express. With an analytical mind and exceptional digital skills, you will be responsible for managing, optimising and reporting on the ecommerce operations of the business.
From working with ecommerce managers to understand the goals of our brand partners, to creating high-end customer experiences in our stores, to ensuring we have a highly performant supply chain, you have influence over the full range of the ecommerce spectrum. Informing yourself with as much data as you can, you will ensure that the business has what it needs to deliver its commercial targets.
This role involves working remotely and for either four or five days per week.
Responsibilities

• Set and deliver against commercial and performance-based ecommerce objectives for each account
• Responsibility for overseeing the technology stack - Ensure our technology is up to date, secure, fit for purpose and that we are maximising the full potential of the platform and its associated applications.
• Use analytics to understand the key customer journeys on each of our stores and the levers we can pull to influence conversion
• Work with the ecommerce managers to analyse and inform on-site activities and content
• Work with the Head of Marketing to optimise conversion of traffic driven from the various channels (organic, paid, social, email)
• Act as the key point of liaison with the digital agency relating to technical issues and ongoing projects
• Work closely with the digital agency to optimise user experience including site navigation, merchandising and the checkout funnel
• Create documentation and act as team support regarding use of the various platforms
• Be knowledgeable in ecommerce best practice and the latest legal requirements
• Report on the financial and ecommerce performance of each account as required
• Joint line management of ecommerce managers with Head of Marketing
• Work with Directors to identify new markets, new categories and new products

Knowledge, skills and experience

• At least 3 year of experience in a similar role
• Preference for some knowledge of BigCommerce
• Excellent understanding of ecommerce best practice
• Experience working with digital products and teams
• Experience of using online analytics tools
• Experience of setting and delivering against commercial targets, including reporting
• Ability to drive and manage projects to completion
• An interest in books and literature would be a bonus

Package
Salary of £42k-£44k per annum and 30 days annual leave pro rata (in addition to public holidays). Home working compensation available. Flexible working will be considered.
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Ecommerce Manager
We are looking for a smart merchandiser with a knowledge of and flair for ecommerce to join our team in a central role. We need someone who can harness the full potential of ecommerce for some of the biggest media brands in the UK. With an analytical mind and exceptional people skills, you will develop and implement ecommerce strategies in order to maximise sales, improve conversion and build engaged audiences for each of your accounts.
This role involves working remotely and for either four (preferred) or five days per week.
Responsibilities
Account Management

• Act as the key point of contact for your clients
• Gain a deep insight into your clients, their audiences and behaviours
• Forge strong links with external stakeholders e.g. editorial and commercial colleagues at our media clients, publishers and suppliers
• Liaise with Gardners on promotional discounts for campaign books
• Line manage x1 Ecommerce Executive
• Select and curate books and products for monthly and seasonal promotions

Marketing

• Work with the Head of Marketing to develop a campaign plan that will help achieve the strategic marketing goals. Identify the best channels and activities to promote each campaign
• Responsibility for the implementation of the campaign plan, working with the Ecommerce Executive to ensure each campaign is well organized, planned, delivered and reported on
• Work with the Head of Marketing to set marketing goals for each of your accounts
• Implement marketing activities across multiple channels and platforms in relation to your accounts
• Brief design, advertising, annual supplements and any other written and visual assets as required
• Manage email channels, including list management, sending, reporting and testing
• Work creatively to develop new marketing opportunities relevant to each client and campaign
• Oversee or directly manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media

Site Management

• Work with the Head of Ecommerce to set ecommerce and commercial goals for each account
• Plan activities across the year to help reach commercial targets
• Use Big Commerce and associated platforms to ensure each store is kept up to date and regularly refreshed
• Analyse and report on site performance, including sales, channels and responses to campaigns

Knowledge, skills and experience

• At least 1 year of experience in a similar role
• Experience in digital marketing or ecommerce
• Excellent understanding of ecommerce best practice
• Preference for some knowledge of BigCommerce
• Experience of using online analytics tools
• An interest in books and literature would be a bonus
• Preference for some knowledge of traffic acquisition, A/B testing, and managing customer journeys

Package
Salary of £32k-£34k per annum and 30 days annual leave pro rata (in addition to public holidays). Home working compensation available. Flexible working will be considered.
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Ecommerce Executive
We are looking for a smart ecommerce executive with excellent organisational and analytical skills to join our small team. With an interest in and flair for all things digital, you will work closely with the Ecommerce managers to help ensure our stores are places that our customers love to shop. You will get to know our products, customers, suppliers and clients inside out and be responsible for executing campaigns to drive sales from each of your accounts. You will have a crucial role in supporting the team in meeting their goals, but also have a high degree of input into the customer experience for the stores you work on.
This role involves working remotely and for either four (preferred) or five days per week.
Responsibilities
General duties

• Gain a deep insight into your clients, their audiences and behaviours
• Forge strong links with external stakeholders e.g. editorial and commercial colleagues at our media clients, publishers and suppliers
• Support the Ecommerce Manager with supplier and client communications
• Select and curate books and products for promotions
• Field review information ('taggings') requests from media partners for books that are being covered in the newspapers
• Prepare site metrics and reporting information
• Support the Ecommerce Managers to develop and deliver a campaign plan connected to the company's strategic objectives.
• Support the Ecommerce Managers as required

Marketing

• Work with the Ecommerce Managers to ensure each campaign is well organized, planned, delivered and reported on
• Help to deliver marketing activities across multiple channels and platforms in relation to your accounts
• Brief design, advertising and any other written and visual assets as required
• Write, build and send marketing emails

Site Management

• Help the Ecommerce Managers manage and maintain the store product information and creative assets, including category, pricing and CMS management
• Become proficient in using BigCommerce and associated platforms to ensure each store is kept up to date and regularly refreshed

Knowledge, skills and experience

• At least 1 year of experience in an office environment
• Aptitude and interest in digital technologies and ecommerce
• An interest in books and literature would be a bonus
• Demonstrable organisational and analytical skills
• Ability to work from home and use remote working meeting solutions

Package
Salary of £22k-£24k per annum and 30 days annual leave pro rata (in addition to public holidays). Home working compensation available. Flexible working will be considered.
About Monwell
Monwell Ltd is an ecommerce company established in 2016. We are the merchant behind online shops for the TLS, the Guardian, The Daily Mail, The Daily Express and Archant Community Media, selling mainly books, alongside prints and branded merchandise.
Our sites are built with a combination of leading..... click apply for full job details