Application Managed Service Director

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Job description

PwC's Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resources and an unrivalled technology offering to provide a high quality and cost-effective solution to operational delivery challenges. Our capabilities stretch across a number of Service Areas including; Financial Crime, Customer Management, Compliance Testing, PMO, Contract Solutions, Finance Solutions, Business Operations, Change Solutions and Technology Solutions. We have over 2,000 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Birmingham, Cardiff, Glasgow and Edinburgh; and on a range of client sites.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.

The role

Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As Lead for the Technology Managed Services Practice you will be part of the team, you'll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

The essentials

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in leading and collaborating directly with senior management on client-facing business development, engagement delivery, operations development, and Leading complex engagements involving personnel both on and off-shore, external vendors, and client teams, all while creating a positive environment by developing new opportunities, successfully delivering engagements, monitoring organizational health, and driving thought leadership including the following areas:

• Leading large-scale initiatives emphasizing the strategy, design and development of Platform-as-a- Service, Software-as-a-Service cloud platforms that extend to private and public cloud deployment models
• Understanding of IT Strategy and Transformation pertaining to IT Service Management (ITSM) and ITIL v3 industry practices including IT infrastructure, architecture and operations; development and improvement of ITSM processes and functions; and ITSM-related tools and technology
• Experience and a Demonstration of an Understanding of the Risks and Advantages of Robust Execution of Application Managed Services and appropriate SLA's
• Applying DevOps strategies, designs, implementations, and tools capabilities/functionalities
  Leading client-facing business development at a C-suite level, engagement delivery, practice development.
• Understanding Agile SCRUM based project methodology
• Analyzing the technology services at PwC as part of the creation of a solution package on public cloud offerings
• Tying the Operate and AMS business strategy (revenues) to the solution packages and pricing

Preferred

• Strong, proven experience in one or multiple IT areas including but not limited to: IT Infrastructure, Hybrid Cloud environments, public cloud infrastructure, engineering and/or software architecture design and DevOps
• Understanding of cloud technologies including compute, storage and networking. AWS or Microsoft Azure certifications a plus
• Experience in maturing the solution into a full product with predictable pricing and a proposed delivery model

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal

We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.

Find out more about our firmwide Employee Value Proposition:

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.