Customer Service Coordinator

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Job description

Customer Service Coordinator

Randstad is seeking a Customer Service Coordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Blunham's goals and targets

Location - Blunham

Salary - 24k

Shift - Mon - Fri (8am-4:30pm)

About the role

The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals. You will be responsible for the following…

Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements;
Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison;
Acknowledging customer complaints and report dissatisfaction/failures in line with procedures;
Discussing solutions with customers and follow through those actions to ensure customer is satisfied and where appropriate, complaint resolved;
Building strong relations with the Sales Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers;
Building strong relations with customers, gaining insight to their business. Keeping them informed of the current status of their orders or answering any other queries that may rise at either the company's or customer's directive;
Working with the team and other colleagues (our internal customers) within the company to improve team and cross-departmental relations, flexibility and efficiency in our service offerings;
Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme

Requirements

Ability to demonstrate how our corporate values - Caring, Challenging, Trusted, Responsive and Tenacious - will be applied in the workplace
Proven track record of performing at a high level in a fast paced customer service environment
Computer literate, with a good understanding of Microsoft Office software
Ability to prioritise andamp; manage own workload

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.