Maintenance Supervisor

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Job description

The Role:

Title: Maintenance Supervisor
Contract type: Permanent, full time, 35 hours per week

Location: South West Neighbourhood. (West Region)
Persona: Agile

Salary: £37,048 - £42,500pa depending on experience

Closing date for completed applications: 7th December 2021 at 11pm

Interviews to be held over Microsoft teams: 13th December 2021

*PLEASE APPLY DIRECTLY ON L&Q'S WEBSITE TO BE CONSIDERED FOR THIS POSITION*

Maintenance Services are looking for an experienced Voids Supervisor to join the team within the South West London Neighbourhood.

The post holder will be responsible for the management of voids repairs, pre-inspections of voids jobs, work in progress inspections and post-inspections of works carried out. You will ensure that the voids service is handled within specified turnaround times and inline with L&Q's voids standard.

You should be confident to give advice to operatives on complexed jobs and hard fixes and will be responsible for interacting and engaging with managers, stakeholders from other areas of the business. You will liaise with the Neighbourhood and caretaking teams as well as contact centre and other supervisors to ensure consistency in service delivery.

You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.

L&Q prides itself on high levels of professional, customer focused service and we expect our supervisors to lead by example. Ensuring that everything they do is with our residents' satisfaction and best interests in mind. You will be committed to our values (People, Impact, Inclusion, Responsibility and Passion) This role has direct influence over L&Q's reputation.

L&Q are a values focused organisation and our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We expect our Supervisors to look have a good understanding of Health and Safety including knowledge of Asbestos, Fire and Hygiene and for them to pass this knowledge on to their teams. Dealing quickly with any breaches or potential problems before they happen.

To be considered for this role candidates will demonstrate through application that they have experience with:

• Clear and Concise written and verbal communication skills
• Knowledge of trades and maintenance
• Knowledge and understanding of the voids service
• Ability to deliver outstanding customer service
• Able to be motivate others to deliver under pressure
• Understanding of the inspection process
• Health and Safety Knowledge
• Knowledge of schedule of rates

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.