Onsite User Services Specialist

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Job description

At Roche we believe life is incredibly precious. So precious that we have recently embarked on a transformational journey so that we can deliver better outcomes to more patients faster. Our world is changing, our healthcare landscape is evolving and our portfolio is transforming - we are transforming.

Imagine working for an organisation which focuses on putting people at the heart of what they do. Where every single person within the organisation is aligned to one main motivating force, that at the centre of everything they do, and their number one priority; are patients. A place which gives every individual the autonomy and empowerment to make a difference, where you are not defined by a job title. Imagine waking up every morning feeling fulfilled, having purpose and meaning in your work.

We now have an outstanding opportunity open within our Informatics team, bringing increased productivity and core IT services to our colleagues across the organisation. The team has an embedded work-life balance and personal empowerment philosophy that support collaborative working.

As an Onsite User Service Specialist in the Onsite User Services Chapter you continuously improve the employee (& customer) experience by providing onsite user services support and focusing on efficiency, customer satisfaction and ensuring business continuity.

What you'll be working on

* You will be working as part of an agile team who are focused on creating great employee experiences in the way our colleagues interact everyday with innovative technology and digital services in our workplace

* Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions

* Provide support & guidance for onsite services (e.g. events and meetings). Drive the user experience and promote best practice

* Managing service providers and vendors that we use to deliver services, including contract management and service reviews

* Lead and support Business Continuity activities

* Partnering with key business stakeholders, analysing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of these new solutions.

* Supporting incident and request management and measuring performance against agreed SLA's.

The ideal candidate
* Innovative and creative problem solver highly accountable, agile and results orientated mindset.

* Good interpersonal communication skills, organisational and time management skills, demonstrates a high aptitude for learning

* Has good networking skills, builds strong relationships with people both in the direct team and wider organisation and enjoys working as part of highly collaborative teams.

* Can influence decisions within areas of expertise and able to presents technical solutions or issues to management & project teams in non technical language

* Can lead Onsite Service implementation projects and engaged with colleagues as part of implementation teams

* Lead and contribute to operational and infrastructure projects across sites by working with Roche colleagues and external suppliers and vendors. Be confident in managing suppliers and holding them to account for project and service delivery

* Has strong IT Service Management capabilities and can identify and drive continuous improvement initiatives in the services and technology solutions we use

* Exhibits intellectual curiosity and integrity and has strong passion to bring value-adding technology to the business

* Flexible to work outside of normal working hours and prepared to undertake occasional international travel.

**Closing date for applications: 4th December**

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* We are currently exploring geographic flexibility with all roles in our new operating model. While it may not be possible in some cases, we encourage you not to let the location define your decision to apply. *

Roche Products is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd.

Roche is an equal opportunity employer.

Job Level:
Individual contributor